Creative Technology and Storytelling Customer Assistant
Salary:
13.45 per hour
Location:
Cardiff
Contract Type:
Fixed Term
Expiry Date:
22/04/2026 23:59
This is a Fixed Term, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Our creative technology and storytelling customer assistants are a vital part of that experience. Providing specialist support to our programme of extended reality work.
This role in particular is designed to provide that support during the Annwn prize.
The Annwn Prize is the first global award that celebrates excellence in immersive storytelling. The prize, launched in 2025 by Wales Millennium Centre and produced with Crossover Labs, marks a major new moment in the global arts calendar.
About the Role and Responsibilities:
This is a 6-week fixed-term contract opportunity to work on our Annwn Prize event.
Provide world-class front-line customer service to all customers and visitors to the Centre.
Provide essential knowledge relating to the Centre, including directional advice to all customers.
Support customers to use the technology at their booked experience
Set up and close down creative technology experiences at the start and end of the day
Troubleshoot issues with technology and escalate where necessary
Deal with customer enquiries, including ticketing enquiries and maintaining effective customer relations.
Key Requirements:
You will have previous experience in Customer Service.
You will have knowledge of Virtual Reality.
A passion for immersive arts.
You will have demonstrable experience of working independently.
The company
WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically-acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival.
We kindle emerging talents with fresh, provocative and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
You have already applied for this vacancy, please go to your account to see your progress.
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Wales Millennium CentrePrivacy Statement
The following explains how we Wales Millennium Centre (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Wales Millennium Centre is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
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IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
As defined by the General Data Protection Regulation (GDPR) Wales Millennium Centre is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
Canolfan Mileniwm Cymru yw'r Rheolwr Data fel y'i diffinnir gan y Rheoliad Diogelu Data Cyffredinol (GDPR) ac mae'n gyfrifol, yn y pen draw, am sicrhau bod y data a ddarparwyd gennych yn cael ei gadw'n ddiogel ac yn cael ei brosesu'n gywir a'ch bod yn deall eich hawliau cyfreithiol mewn perthynas â'r data a ddarparwyd.
Mae'r feddalwedd recriwtio a ddefnyddiwn trwy'r wefan hon yn cael ei chyflenwi gan IRIS Software Group Limited ac fe'u diffinnir fel Prosesydd Data o dan y GDPR. Byddant yn prosesu eich data yn unol â'n cyfarwyddiadau ni yn unig.
Gellir cysylltu ag IRIS yn y cyfeiriad canlynol: 4ydd Llawr, Heathrow Approach, 470 London Road, Slough, Lloegr, SL3 8QY
Os oes gennych ymholiadau yn ymwneud â Diogelu Data, cysylltwch â'r Ddesg Gymorth drwy e-bostio support@networxrecruitment.com
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We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
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Details you provide in this application:
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We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
You have the following rights in relation to the way in which we deal with your personal data:
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you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
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Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
How can I access the information you hold about me?
Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Wales Millennium Centre can exercise the right to update this policy as and when required.
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