Complimentary Theatre Tickets
Enhanced Pension Scheme
Health Cash Plan

Casual Customer Relations Assistant

Salary: £13.45
Location: Cardiff
Contract Type: Casual
Expiry Date: 09/04/2026 23:59

This is a Casual, Casual vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

The Customer Relations Department is the first point of contact for all those that visit Wales Millennium Centre. Our department is responsible for answering all customer enquires via our phone, emails, web chat service in the Contact Centre in person at our information point located front of house. On a daily basis we offer customers guidance on what to do and see at the Centre; as well as how to use of our self-service tools on our website, help those with accessibility needs and raise customer awareness of our charity aims and community work.  

As a Customer Relations Assistant, you will report to our Customer Relations Supervisors in our Contact Centre helping to run and maintain our daily operations on site.

 

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At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.

 

As part of our commitment to fair and inclusive recruitment, applications are anonymised so they can be reviewed without bias. This positive action approach helps ensure everyone is assessed on their skills and experience and reflects our aim to build a workplace that values and represents the diversity of our society.

The company

WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically-acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival.

We kindle emerging talents with fresh, provocative and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.

The benefits

Complimentary Theatre Tickets

Health Cash Plan

Cycle to Work
Scheme

Vibrant Working Environment

Generous Annual Leave

Enhanced Pension Scheme

Please see all of our benefits here.

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Published

Not Published

Closing

in X days

{Expiry}