This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
The Customer Relations Department is the first point of contact for all those that visit Wales Millennium Centre. Our department is responsible for answering all customer enquires via our phone, emails, web chat service in the Contact Centre in person at our information point located front of house. On a daily basis we offer customers guidance on what to do and see at the Centre; as well as how to use of our self-service tools on our website, help those with accessibility needs and raise customer awareness of our charity aims and community work.
Innovation is important to us and a big part of the work we do in the Customer Relations team. Within the last few years, we have launched e-tickets, online ticket exchange service, web chat and enabled Group bookers to edit and pay for their bookings online. A big part of the role is to access customer with managing their booking online and offering guidance and support to those with access requirements.
The company
WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically-acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival.
We kindle emerging talents with fresh, provocative and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Wales Millennium CentrePrivacy Statement
The following explains how we Wales Millennium Centre (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) Wales Millennium Centre is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
Canolfan Mileniwm Cymru yw'r Rheolwr Data fel y'i diffinnir gan y Rheoliad Diogelu Data Cyffredinol (GDPR) ac mae'n gyfrifol, yn y pen draw, am sicrhau bod y data a ddarparwyd gennych yn cael ei gadw'n ddiogel ac yn cael ei brosesu'n gywir a'ch bod yn deall eich hawliau cyfreithiol mewn perthynas â'r data a ddarparwyd.
Mae'r feddalwedd recriwtio a ddefnyddiwn trwy'r wefan hon yn cael ei chyflenwi gan IRIS Software Group Limited ac fe'u diffinnir fel Prosesydd Data o dan y GDPR. Byddant yn prosesu eich data yn unol â'n cyfarwyddiadau ni yn unig.
Gellir cysylltu ag IRIS yn y cyfeiriad canlynol: 4ydd Llawr, Heathrow Approach, 470 London Road, Slough, Lloegr, SL3 8QY
Os oes gennych ymholiadau yn ymwneud â Diogelu Data, cysylltwch â'r Ddesg Gymorth drwy e-bostio support@networxrecruitment.com
What information do we collect from you?
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
How can I access the information you hold about me?
Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
We use some automated screening tools as part of this application process. The answers you provide to one or more of the questions (excluding any special categories/equal opportunity questions) may result in your application being automatically declined. This technology is used to help us manage the high volume of applications we receive and can assure applicants the same outcome would occur if we manually reviewed your application. The reason for the decline will be made available to you in your candidate account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
Wales Millennium Centre can exercise the right to update this policy as and when required.
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